Oak report 10.3

Oak report by Oak Telecom Ltd is a communications reporting and analytics solution that turns call activity into clear, actionable insight. It helps organizations understand how calls are handled across teams, sites, and campaigns so they can improve customer experience, optimize staffing, and control costs.

Key capabilities:

• Customizable dashboards and reports with filters, KPIs, and drill-down views
• Scheduled and on-demand report delivery to keep stakeholders informed
• Metrics such as call volumes, answer times, missed and abandoned calls, and user or queue performance
• Threshold-based alerts to highlight issues like rising wait times or missed-call spikes
• Data exports to formats such as PDF, Excel, and CSV for sharing or deeper analysis
• Role-based access to ensure the right people see the right information

Designed for clarity and ease of use, Oak Report makes it simple to track trends, compare performance over time, and highlight opportunities to improve service levels. Whether you’re running a contact center, a sales team, or a multi-site operation, Oak Report provides the visibility you need to make confident, data-driven decisions.

Oak report is developed by Oak Telecom Ltd. The most popular versions of this product among our users are: 9.0, 10.2 beta and 10.2. The name of the program executable file is report.exe.